Moore Health Group – Privacy Policy

Effective Date: January 6, 2025

Last Reviewed: April 16, 2025

Moore Health Group, including our specialized division Moore for Men, is committed to protecting your privacy and complying with all applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services—whether by creating an account, ordering medications, consulting with a physician, or visiting our website.

1. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law. By using our services, you consent to this policy and our Terms of Use. You may withdraw your consent at any time by contacting us at support@mooreformen.ca, though doing so may impact your ability to access our services.

2. Accountability

We take full responsibility for all personal information under our control. Our designated Privacy Officer ensures compliance with this policy and with all applicable privacy laws. All team members are trained on privacy obligations and handle your information with care and confidentiality.

3. Transparency

This policy is publicly available at www.mooreformen.ca/privacy-policy and outlines how we handle your data. Additional information is available upon request by contacting our Privacy Officer.

4. Information We Collect

We collect two types of information:

a. Personal Information

This includes but is not limited to:

•Contact Information: name, email, phone number, address

•Health Information: medical history, medications, allergies, lab results, prescriptions

•Identification Information: date of birth, provincial health number, insurance details

•Financial Information: credit card details, billing info, and transaction history

•Account Info: username, login credentials, preferences

b. Non-Personal Information

This includes anonymous website analytics, aggregate statistics, and other technical data that does not identify you directly.

5. How We Use Your Information

Your information is used for:

•Verifying identity and creating user accounts

•Facilitating medical consultations and treatment plans

•Processing prescriptions and coordinating with pharmacies

•Providing customer support and responding to inquiries

•Complying with healthcare regulations and billing requirements

•Improving service delivery and system performance

•Sending relevant updates or health-related content (you can unsubscribe at any time)

6. Data Access and Correction

You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate or incomplete. Requests can be made by contacting us at support@mooreformen.ca.

7. Disclosure of Personal Information

We do not sell or rent personal information. We may share it only with:

•Licensed healthcare providers involved in your care

•Pharmacies and labs to fulfill your prescriptions or diagnostics

•Insurance providers for reimbursement claims

•Authorized third-party service providers who support IT, payment processing, or secure data hosting

•Regulatory or law enforcement authorities where legally required

All service providers are contractually bound to maintain the privacy and security of your information.

8. Safeguards and Data Security

We use industry-standard administrative, physical, and technical safeguards to protect your data against loss, theft, and unauthorized access. These include:

•Encrypted communication (SSL/TLS)

•Secure server environments

•Role-based access controls

•Staff training on privacy protocols

Despite these measures, no system is completely immune from risk. We encourage users to maintain secure passwords and notify us immediately of any suspicious activity.

9. Retention

We retain personal information only as long as necessary for the purposes outlined above or to comply with applicable laws. Information is securely destroyed or anonymized when no longer required.

10. Individual Rights

You may:

•Request access to your personal records

•Request corrections to inaccurate data

•Withdraw consent for ongoing collection or use

•Request account deletion (subject to regulatory retention requirements)

We will respond to all access and correction requests in accordance with applicable laws.

11. Cookies and Tracking

We use cookies and similar technologies to:

•Remember your preferences

•Improve user experience

•Analyze website traffic

Cookies do not collect identifiable personal information. You may adjust your browser settings to refuse cookies, but this may affect website functionality.

12. Location of Data

Your data is stored securely on servers located in Canada. If data is ever transferred outside Canada, we ensure that adequate protections are in place in compliance with Canadian privacy law.

13. Challenging Compliance

If you have concerns about how we manage your information, please contact our Privacy Officer. If you are not satisfied with our response, you may escalate the issue to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Contact Information

85 Skymark Drive,
Toronto Ontario M2H 3P2
Phone:416-503-4261
Fax:437-294-6574
Email: support@mooreformen.ca

Last Updated: April 16, 2025