Frequently asked questions

TRT may impact fertility, as it can reduce sperm production and lower fertility levels. If preserving fertility is a priority for you, be sure to consult with your healthcare provider to explore your options before beginning treatment.

The eligibility process, from completing the online assessment to receiving the results of your initial blood work, typically takes about 1 to 2 weeks.

Insurance coverage depends on your specific plan. Please contact your insurance provider for further information.

Treatments are provided by licensed Canadian physicians. Each physician undergoes extensive training to diagnose and manage the conditions offered by Moore Health Group.

A signature is required for all controlled substances, while non-controlled substances can be delivered without a signature.

You’ll receive ongoing support throughout your treatment, not just at the end of your cycle. If you ever need to speak with a physician, you can request a consultation at any time. As part of your care, we’ll send you a follow-up blood work requisition near the end of each treatment cycle – this is emailed directly to you for convenience.

Once your results are reviewed by our medical team, you’ll be required to have a scheduled  follow-up consultation to go over your progress, adjust your dosage if needed, and address any concerns. You’ll also receive access to educational resources, treatment guidance, and practitioner support to help you get the most out of your plan.